Terms of Service

These Terms of Service govern your use of the Bhagyashri Textiles institutional inquiry platform at bhagyashritextiles.com ("Platform") and any supply arrangement entered into with Bhagyashri Textiles, Hyderabad, India ("we", "us", or "our"). By submitting an inquiry or placing an order with us, your institution agrees to be bound by these terms.

This Platform is designed for institutional buyers — hospitals, hotels, educational institutions, pharma companies, and similar organisations. Submitting an inquiry does not constitute a binding order; a valid order is only confirmed upon receipt of a written purchase confirmation and the stipulated advance payment. Quotations are valid for 15 days from the date of issue unless explicitly stated otherwise. Prices quoted are exclusive of GST unless stated otherwise, and applicable taxes will be reflected in the final invoice. We reserve the right to revise quotations for orders where raw material prices or logistics costs change significantly between the quotation date and order confirmation.

Orders are confirmed only upon receipt of a 50% advance payment of the total order value. The balance 50% is payable upon delivery or as mutually agreed in writing prior to dispatch. Approved institutional clients may be extended a credit period of up to Net-45 days from the invoice date, subject to prior written agreement. Payments are accepted via bank transfer (NEFT/RTGS/IMPS), UPI, or cheque. All payments must be made in Indian Rupees (INR).

Timely payment is essential to sustaining our supply relationships. In the event of delayed payment beyond the agreed credit period, an interest charge may be levied on the outstanding amount from the due date until actual payment. We reserve the right to pause or suspend ongoing or future orders for accounts with outstanding dues, and persistent non-payment may result in termination of the supply arrangement and initiation of legal recovery proceedings. Interest rates and penalty terms will be communicated in the individual supply agreement or invoice.

Production commences only after advance payment is received and specifications are finalised in writing. Estimated lead times will be provided at the time of order confirmation and are subject to the complexity of customisation and order volume. We are not liable for delays caused by force majeure events, raw material shortages, or logistics disruptions beyond our reasonable control. Risk of loss passes to the buyer upon handover to the logistics carrier or upon delivery to the institution, whichever is applicable.

Once customised production — including embroidery, custom cuts, or logo printing — has commenced, the order cannot be cancelled or modified. It is the buyer's responsibility to verify and approve all specifications, artwork, and samples before production begins. Minor variations in colour shading or embroidery thread may occur due to production batches and are not considered defects.

Claims for defective, damaged, or incorrect goods must be raised within 7 days of delivery with photographic evidence. Approved claims will be resolved by replacement, credit note, or refund at our discretion. Custom or personalised orders are non-returnable unless the defect is attributable to us. Normal wear and tear, improper use, or variations within acceptable manufacturing tolerances are not grounds for return.

Both parties agree to keep confidential any proprietary information, specifications, pricing, or business arrangements shared in connection with a supply relationship. This obligation survives the termination of any order or agreement. Where required, a formal Non-Disclosure Agreement (NDA) can be executed upon request prior to the sharing of sensitive design or procurement information.

All content on this Platform — including the Bhagyashri Textiles name, logo, product imagery, and catalogue materials — is the exclusive property of Bhagyashri Textiles and may not be reproduced or used without prior written permission. Logos, branding, or artwork provided by your institution for embroidery or printing purposes remain the intellectual property of your institution.

To the fullest extent permitted by applicable law, Bhagyashri Textiles shall not be liable for any indirect, consequential, or incidental loss arising from a supply arrangement. Our total liability for any claim shall not exceed the value of the specific order in question.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or any supply arrangement shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

We reserve the right to update these Terms at any time. The revised version will be published on this page with an updated date. Continued use of this Platform or placement of new orders after any revision constitutes acceptance of the updated Terms.